At HI-FI Store, we ensure your high-end audio equipment arrives safely and promptly, wherever you are in the world.

Our Commitment to Seamless Delivery

We understand that when you invest in premium audio equipment from brands like Focal, Arcam, and Sennheiser, you want it delivered with the same care and precision that went into its manufacturing. Our global shipping network is designed to get your gear to your doorstep in perfect condition, ready to transform your listening experience.

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after dispatch
  • Tracking: Full end-to-end tracking
  • Ideal for: Customers who want faster delivery with premium carriers

Free Shipping

  • Carrier: EMS
  • Cost: Free on orders over $50
  • Delivery Time: 15-25 business days after dispatch
  • Tracking: Basic tracking available
  • Ideal for: Budget-conscious customers willing to wait longer

Order Processing

All orders are processed within 1-2 business days from our headquarters in Wenatchee, Washington. Our team carefully inspects and packages each component to ensure it arrives in pristine condition, with proper padding and protection for fragile audio equipment.

International Considerations

While we ship globally (excluding some Asian and remote regions), please note:

  • Customs fees or import taxes may apply depending on your country’s regulations
  • Delivery times may vary during peak seasons or due to local customs processing
  • We declare full value on all international shipments

Returns & Warranty Protection

Your satisfaction is our priority. If you need to return any item:

  • Return Window: 15 days from delivery date
  • Condition: Items must be in original packaging with all accessories
  • Process: Contact our support team at [email protected] to initiate return

All products come with comprehensive manufacturer warranties, and our team can assist with any warranty claims throughout your ownership.

Why Audio Enthusiasts Trust Our Delivery

As specialists in high-fidelity audio, we go beyond standard shipping:

  • Climate-aware packaging for sensitive electronic components
  • Special handling for turntables and tube amplifiers
  • Expert advice available if you need help choosing shipping options
  • Secure payment processing via Visa, MasterCard, JCB, and PayPal

Ready to experience premium audio delivered to your door? Explore our collection today and hear the difference.