At HI-FI Store, we combine precision shipping with audiophile-grade service to ensure your premium audio equipment arrives safely and performs flawlessly. Our policies reflect the same exacting standards we apply to our amplifiers, headphones, and hi-fi components.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive tracking information via email once your order ships.

Shipping Methods

We offer two shipping options tailored for audiophiles worldwide (excluding certain Asian and remote regions):

Standard Shipping ($12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
– Recommended for time-sensitive orders

Free Shipping (Orders over $50)
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment

Returns & Exchanges

Eligibility

To maintain our audiophile standards, returns must meet these criteria:

  • Request initiated within 15 days of delivery
  • Products in original condition with all packaging and accessories
  • No signs of use, wear, or damage

Important Restrictions:

  • Opened headphones/earphones (hygiene reasons) unless defective
  • All special order items including:
    • Custom installations
    • In-wall/ceiling speakers
    • Bespoke audio solutions

These items are final sale due to their customized nature.

Return Process

  1. Contact Our Specialists
    Email [email protected] within 15 days with:
    • Order number
    • Reason for return
    • Exchange preference (if applicable)
  2. Receive Authorization
    We’ll issue a Return Merchandise Authorization (RMA) number if approved
  3. Package Securely
    Use original packaging with all accessories and documentation
  4. Ship Your Return
    Send to:
    HI-FI Store
    2506 Goodwin Avenue
    Wenatchee, US 98801
    Use a trackable shipping method
  5. Inspection & Processing
    Allow 3-5 business days for quality inspection upon receipt

Refund Details

Once your return is processed:

  • Timing: 3-5 business days after inspection
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable

Exchange Process

For exchanges (subject to availability):

  1. Follow standard return process
  2. Specify replacement item in your initial email
  3. We’ll ship your new item after processing the return
  4. Price differences will be adjusted accordingly

Defective Items

For defective AV receivers, DACs, or other components:

  • Contact us immediately at [email protected]
  • Include photos/video documentation if possible
  • We’ll provide a prepaid return label for warranty service

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear HI-FI Store Audio Specialists,

I would like to request a return/exchange for my recent purchase:

Order Number: [Insert]
Product Name: [Insert]
Reason for Return: [Select: Wrong Item Received/Defective Product/Unsatisfactory Performance/Other] [For exchanges, please specify desired replacement:]

I confirm the product is in original condition with all packaging and accessories.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Assistance?

Our audio specialists are available to help with returns, exchanges, or finding your perfect audio solution. Contact us at [email protected] or visit our Wenatchee headquarters.

Note: This policy applies to global shipments, excluding certain restricted regions.